Privacy Policy

Dr. Pandey's Dental, Skin & Hair Hospital ("we", "our", "the Hospital") is committed to protecting the privacy and confidentiality of all patient and visitor information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website (www.drpandeyhospital.com) or use our services at our clinic in Uttam Nagar, New Delhi.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, phone number, email address, date of birth, gender when you book an appointment or fill a contact form.
• Medical Information: Health history, treatment details, consultation notes and clinical records maintained as part of your patient file at our clinic.
• Website Usage Data: IP address, browser type, pages visited, time spent — collected automatically via website analytics tools (Google Analytics).
• Communication Records: Messages sent through our website contact form, WhatsApp or email.

2. How We Use Your Information

• To schedule and confirm your appointments at Dr. Pandey's Hospital
• To provide medical consultation, treatment and follow-up care
• To send appointment reminders via SMS or WhatsApp
• To send health tips, treatment updates or promotional offers (only with your consent)
• To improve our website and service quality
• To comply with legal and regulatory obligations under Indian healthcare law

3. Patient Medical Records Confidentiality

All medical records, clinical notes, treatment photographs (before/after) and health information are treated with the highest level of confidentiality in accordance with the Medical Council of India guidelines and the Digital Personal Data Protection Act, 2023. We do not share individual patient medical information with any third party without your explicit written consent, except as required by law.

Before/after photos or case studies used for educational or promotional purposes are used only with explicit patient consent via a signed consent form.

4. Information Sharing

We do not sell, trade or rent your personal information to third parties. We may share information with:

• Referring doctors or specialists as part of your coordinated care (with your consent)
• Third-party service providers who assist in operating our website (e.g. hosting, analytics) — bound by confidentiality agreements
• Government or regulatory authorities when legally required

5. Website Cookies

Our website uses cookies to improve user experience and analyse website traffic. Cookies are small files stored on your device. You may disable cookies in your browser settings, though this may affect certain features of the website. We use Google Analytics, which processes anonymised traffic data. You can opt out of Google Analytics tracking at any time.

6. Data Security

We implement appropriate technical and administrative security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. Physical patient records are stored securely at our Uttam Nagar clinic with restricted access.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your data (subject to legal retention requirements for medical records)
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at: info@drpandeydentalhospital.com or call 8595866434.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. Google Maps, WhatsApp). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies separately.

9. Children's Privacy

We do not knowingly collect personal data from children under 18 through our website without parental consent. In-clinic, children are treated with parental/guardian consent as per standard medical practice.

10. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on this page with the updated date. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related queries, concerns or requests:

• Email: info@drpandeydentalhospital.com
• Phone: 8595866434
• Address: Dr. Pandey's Dental, Skin & Hair Hospital, Plot No. 8A, Deep Vihar, Vikas Nagar, Uttam Nagar, New Delhi – 110059

This policy is governed by the laws of the Republic of India. Any disputes arising under this policy shall be subject to the jurisdiction of the courts of New Delhi.